FAQs
Product Overview
What types of wall systems does KI Wall offer?
KI Wall offers a portfolio of solid and glass architectural wall systems, free-standing single and multi-user pods, along with complementary hardware, finishes and modular components designed to support a wide range of environments.
All systems are engineered to balance aesthetics with performance, helping you create spaces that are beautiful, functional and built to last.
What is the difference between Lightline and WiggleRoom products?
Lightline® is a butt-glazed glass storefront wall system suitable for private offices and conference rooms. WiggleRoom® is a family of single and multi-user free standing pods ideal for focus work, conference rooms, and collaborations areas.
Are KI Wall products customizable to fit unique spaces?
Yes. Every wall system is designed to honor your vision down to the smallest detail. Our finishes, materials, hardware, configuration options and integration capabilities can be tailored to complement your aesthetic and address the functional needs of your space.
What materials are used in KI Wall products?
We use high-quality clean, recyclable materials including glass, aluminum, steel, and customizable solid wall panel options.
Are KI Wall systems compatible with existing building structures?
Yes. KI Wall systems are designed for ease of install and compatibility with a broad range of interior conditions, including existing ceilings, floors and building infrastructure.
What is the maximum wall height KI Wall can accommodate?
The maximum height of Lightline® is 10'. Evoke and Genius walls can stack up to 12' tall. or any ceiling conditions exceeding 12', reach out to your KI Wall Specialist.
Design Options
What finish options are available for KI Wall?
See KI Wall surface material guide for more information.
Can KI Wall systems incorporate custom graphics or artwork?
Yes, glass walls accommodate custom field applied film. Solid walls can incorporate inkjet printing.
Do you offer custom hardware, colors, or profiles?
We love customizing. Custom hardware, custom colors, and unique profiles requests are common and can be accommodated in most cases. Contact your local KI Wall sales specialist to see how KI Wall can make your vision a reality.
Can your glass walls be frameless, butt-jointed, or low-profile?
Glass walls can be framed or frameless. Frameless glass walls are butt-glazed.Glass walls are available in 1", 3.25", 4" and 5" base profiles.
Basic Performance
How do KI Wall partitions and pods support acoustic performance?
Each system is engineered with performance in mind. Our wall systems support acoustic control through thoughtful material selection, airtight detailing and optional sound-enhancing components so people can work, learn and heal without distraction.
Do KI Wall products meet ADA and building code requirements?
Yes. Our systems are engineered with code compliance in mind, including ADA accessibility considerations, safety standards and applicable national and regional building codes.
Do KI Wall systems support power, data, and technology integration?
Yes, walls can be supplied with empty electrical boxes and pull strings or UL-Listed pre-wired electrical boxes. Walls can also be prepped with backing for surface mounted TV monitors and A/V boxes.
- Jump to:
- Acoustics & Structural Performance
- Code, Fire & Seismic
- Building Integration
- Sustainability & Certifications
Acoustics & Structural Performance
What are the acoustic ratings (STC) of KI Wall systems?
Glass wall STC ranges from 31 to 41. Traditional drywall assemblies typically achieve STC ratings in the 36–42 range, while our solid wall STC ranges from 44 to 50.
See KI Wall STC and NRC overview document for more details.
How do KI Wall systems address structural deflection?
All KI Wall systems are backed by structural engineering calculations in accordance with International Building code requirements for seismic categories A-F. Solid and glass walls are tested for transverse load requirements.
Code, Fire & Seismic
What seismic options are available?
All KI Wall systems are designed for all seismic design categories. Anchoring requirements depend on the floor and ceiling conditions and location of installation.
What is the fire-rating capability of KI Wall systems?
KI Wall is not a fire rated assemblies.
Building Integration
What ceiling conditions are required (hard lid, open plenum, suspended grid, etc.)?
Full height KI wall can be installed under acoustic ceiling tiles, drywall soffits, and wood or metal support beams.
How do your wall systems integrate with HVAC, life safety, and sprinklers?
For full height walls, HVAC, life safety, and sprinkler requirements are determined by the architect of record.
For free standing WiggleRoom® Super structures and pods, units specified with ceiling can include air circulation fans that circulate ambient air. WiggleRoom® Pods specified with louvers are 70% open which allows them to use the existing fire suppression as long as the tops of the units are 18" below the sprinkler heads. WiggleRoom® Super Structure units specified with a full ceiling will typically require a separately installed fire sprinkler.
Sustainability & Certifications
Does KI Wall have sustainability initiatives?
Yes. Sustainability is inherent in modular construction, and we push it further by incorporating recycled, reclaimed and reusable materials wherever possible to reduce waste and extend product life cycles.
Do KI Wall products contribute to LEED, WELL, or other certification programs?
Yes, see our sustainability section.
What is the recycled content of KI Wall products?
See environmental data sheets in our sustainability section.
Are Environmental Product Declarations (EPDs) or HPDs available?
Yes, see our sustainability section.
What partnerships or certifications does KI Wall hold?
KI Wall products meet stringent standards for several environmental and sustainability initiatives (note: not all standards apply to all KI Wall products). SCS indoor advantage gold, LEED Green Building Standard, WELL Building Standard, BIFMA Level Certified, EPD Verified, Healthier Hospitals Initiative, Health Product Declaration, FSC Certified, CARB Phase II/TSCA Title V1 Compliant.
Installation
What are the installation requirements for KI Wall products?
KI Wall products are installed by trained and certified technicians to help ensure a smooth installation process and high-quality finished result. Installation requirements can vary depending on the specific system and project conditions, and our team works closely with installers to provide the appropriate guidance, documentation and support throughout the process.
How does KI Wall ensure quick and seamless installation?
A smooth installation starts long before materials arrive on site. KI Wall coordinates closely with sales, estimating, manufacturing, and field teams to align project details early and resolve potential challenges in advance.
With careful planning and experienced installation partners, we help protect the project schedule, reduce installation risk, and ensure the final result reflects the original design intent.
What should I expect during the installation process?
You can expect a structured, well-organized process focused on efficiency and quality. Before installation begins, our team confirms site readiness and aligns with project partners on scheduling and logistics.
Once on site, installers follow proven methods designed to minimize disruption and keep the project moving forward, from preparation through final completion.
Do you provide installation services, or do I need a contractor?
KI Wall provides installation support in all markets through regional installation managers who oversee the process and coordinate with qualified local installation contractors.
Our team helps confirm site readiness, coordinate project details, and provide technical guidance to ensure the wall system is installed correctly and efficiently.
What is the lead time for ordering and installing KI Wall products?
Lead times vary by product and project complexity, but our streamlined, dependable manufacturing processes help keep timelines predictable and efficient. Standard lead times range from 8 to 10 weeks.
Reconfiguration & Longevity
Can KI Wall products be reconfigured or relocated after installation?
Yes. Our unitized wall panels are intentionally designed to adapt to future needs—allowing walls to be removed, reconfigured or expanded as your space evolves.
How do KI Wall systems support future reconfiguration?
Since KI Wall is non-progressive and unitized, wall panels can be removed and relocated with minimal disruption and waste. Wall panels are adjusted vertically to accommodate for floor and ceiling variance.
How long do KI Wall systems typically last?
If maintained properly, KI Wall can last for many years beyond the 10 year warranty.
What is the lifecycle cost compared to traditional construction?
KI Walls are considered furniture and therefore can be fully depreciated over 7 years vs. 39 years of depreciation for traditionally constructed walls. Faster depreciation allows businesses to reduce their overall tax liability lowering the overall lifecycle cost in comparison to traditional construction. Learn more on the Section 179 website.
Can individual components be repaired or replaced without removing full walls?
Yes, glass panels feature removable base trim that can be easily replaced if damaged. Solid panels feature removable panel skins that can be easily removed and replaced if damaged or changing to a new finish.
What warranties or guarantees come with KI Wall products?
All KI Wall products include 10 year warranties that reflect our commitment to lasting performance and long-term reliability.
Maintenance
What maintenance is required for KI Wall products?
KI Wall products are designed to require minimal maintenance. Regular cleaning and periodic inspection are typically all that’s needed to keep surfaces looking and performing their best.
Because KI Wall systems incorporate a variety of materials—including glass, laminate, metal, wood, and soft surfaces—specific care instructions may vary depending on the material used in your wall system.
For detailed cleaning and maintenance guidance by material, please refer to the KI Wall Care & Maintenance Guide.
What cleaning products are safe to use on KI Wall surfaces?
Most KI Wall surfaces can be cleaned using mild detergent, warm water, and a soft cloth. Some materials may require specific cleaning methods or product restrictions.
Our powdercoated steel shells are bleach cleanable, ideal for medical environments or areas where cleaning happens often.
For recommended cleaning practices by surface type, see the KI Wall Care & Maintenance Guide.
How do I maintain glass, hardware, hinges, or seals?
Glass and hardware should generally be cleaned with non-abrasive cleaners and a soft cloth. Moving hardware is lubricated during assembly, but hinges may be lightly lubricated if noise develops over time.
For full maintenance recommendations, refer to the KI Wall Care & Maintenance Guide.
Do you offer replacement parts?
Yes, parts covered under warranty will be replaced at no charge.
- Jump to:
- Specification Support
- BIM / Revit
Specification Support
How does KI Wall support architects and designers in the specification process?
We simplify the complex by providing:
- Expert technical guidance,
- Detailed drawings,
- Revit families and specification tools,
- Collaborative design assistance,
- Material Samples
- Mockups and Installation Insights
Our goal is to help your vision become a beautifully functional space.
Does KI Wall offer continuing education or learning opportunities for architects and designers?
KI Wall is pleased to offer two AIA and IDCEC accredited CEU courses. To request or participate in a CEU course, contact your KI Wall sales specialist.
BIM / Revit
Where can I download Revit files for KI Wall products?
Revit files for KI Wall products are available on the Symbols Library page.
What software versions are KI Wall Revit files compatible with?
KI Wall Revit files are created in Autodesk 2019 ensuring compatibility with Revit projects from 2019 and later.
Are there step-by-step guides or training videos available for Revit users?
Yes, each KI Wall Revit file includes a detailed user guide and video specific to the product line.
Getting Started
Where can I purchase KI Wall products?
Your local representative can help with product selection, pricing, specifications, and project coordination.
To find the dealer or representative in your area, find a sales specialist or just submit a start project request.
How can I request a quote for my project?
Contact your local KI Wall sales specialist.
Don't have a rep? No problem, just submit a start project request on KI Wall.com and a local representative will be in contact with you.
Can I order a sample or see a demo before purchasing?
Yes, KI Wall has several showrooms. Contact your local KI Wall sales specialist for more details.
Can I schedule a consultation with a KI Wall representative?
Absolutely. Our team of knowledgeable experts is available for design discussions, technical support, and project planning. We partner closely with you from concept to completion. Contact us in whatever way is best for you.
Showrooms & Events
Can I visit a showroom or see product samples?
Yes, KI Wall has showrooms in several major markets. Contact your local KI Wall sales specialist for more details.
What trade shows or events does KI Wall participate in?
KI Wall participates in several regional and national trade show events throughout the year. Design Days, Healthcare Design, and EdSpaces are attended each year. For details on local and regional trade shows, contact your local KI Wall sales specialist.
Customer Support
What customer support options are available?
Support includes project consultations, technical guidance, installation assistance and ongoing service through dedicated KI Wall representatives and KI Services.
Does KI Wall offer financing options?
Yes, KI Wall offers financing. Contact your local sales specialist to learn more.
Who is KI Wall, and what makes our company unique?
KI Wall is a division of KI dedicated to architectural wall systems since 1989. We stand apart through: elegant functionality, inspired engineering, collaborative partnership and solutions built for lasting performance. Our employee-owners bring passion and precision to every project.
What is KI Wall’s brand philosophy and mission?
KI Wall exists to create well-designed spaces that support the way people work, learn and heal. Our philosophy centers on elegant functionality, inspired solutions, collaborative partnership and long-term performance.
Where is KI Wall headquartered?
KI Wall operates from KI’s headquarters in Green Bay, WI. The products are manufactured in our Manitowoc, WI facility.
How long has KI Wall been in business?
KI Wall has been innovating with wall products since 1989.
What industries do we primarily serve?
We provide solutions for spaces where people work, learn and heal, including: corporate workplaces, healthcare facilities and higher education and K–12 environments.
Are KI Wall products made in the USA?
Yes. KI Wall is a US manufacturer with domestic production facilities that support high quality, reliability and sustainable operations.